Shipping Policy

Matexcrp Shipping Overview

Effective Date: July 25, 2025

Thank you for choosing Matexcrp! Below is a comprehensive guide detailing our fulfillment procedures, delivery expectations, and shipping policies to ensure a seamless shopping experience.

1. Fulfillment & Transit Timelines

  • Preparation Window: All purchases require a processing period of up to 3 business days before leaving our warehouse. (Note: Orders finalized on weekends or public holidays will begin processing on the next available business day.)

  • Transit Period: Following dispatch, standard international delivery generally takes between 10 and 20 business days.

2. Delivery Rates & Global Reach

  • Shipping Cost: We offer a straightforward, flat-rate shipping fee of $5.99 USD for all orders.

  • Global Coverage: We proudly deliver to shoppers all around the world.

  • Origin Facilities: To maximize efficiency and speed, we route your packages from various international fulfillment centers (located in the EU, Australia, Canada, and the United States) or directly from our global manufacturing partners.

3. Package Tracking

Once your items are handed over to the courier, an automated email containing your tracking link will be sent to your inbox. You can monitor the global journey of your parcel via independent tracking platforms such as www.17track.net. Please be aware: It may take a few business days for the carrier's digital system to update and reflect the initial tracking scans.

4. Transit Pauses & Unexpected Delays

It is extremely common for international tracking to remain static for several days while packages transit between major logistics hubs. If your tracking link shows activity within the past 7 days, your shipment is progressing normally. However, if there are no updates for more than a full week, please contact our support team for investigation. Additionally, please understand that we cannot control unexpected holdups caused by border customs clearance or sudden carrier network disruptions.

5. Managing Your Order Details

  • Divided Shipments: To get your goods to you as swiftly as possible, multi-item orders may be split into separate parcels if items are stored in different warehouses. You will receive individual tracking numbers for each dispatched package.

  • Modifications: Need to fix a shipping address or alter an item quantity/size? Time is of the essence. Please email us within 12 hours of placing your order. Be sure to include your Order Number, purchasing email, and the exact adjustments needed. Disclaimer: We cannot guarantee modifications if your order has already advanced to the active fulfillment stage.

6. Delivery Complications

  • Missed Drop-offs: If you are absent during a delivery attempt, the postal service will likely leave a collection notice. Your immediate next step should be to contact your local post office with your tracking number to arrange a redelivery or pickup.

  • Lost Parcels: If the logistics provider officially determines that your package was lost during transit, we will dispatch a complimentary replacement to you.

  • Stolen/Missing After Delivery: Our liability ceases once the tracking status updates to "Delivered." We are not accountable for items that go missing or are stolen from your property post-delivery.

7. Final Disclaimers & Buyer Agreements

By finalizing a purchase with Matexcrp, you consent to the following conditions:

  • Estimates Only: All provided delivery windows are approximations, not concrete guarantees. We hold no liability for delays outside our operational control.

  • Taxes & Duties: Buyers are solely responsible for settling any local import taxes, customs fees, or duties required by their government. These are not included in our checkout prices.

  • Accurate Information: Customers must input a precise shipping address at checkout. We will not cover losses resulting from incorrect customer data.

  • Delivery Finality: Our responsibility for the physical shipment ends upon a confirmed delivery scan.

✉️ Customer Support

Need assistance with your shipment? Email our support desk at support@matexcrp.com. To expedite your request, always provide your Order Number (e.g., 125SHOP-1938) and the email address you used during checkout.